Terms of Service

Detailed Description of Goods and/or Services

Shuter & Shooter Publishers (Pty) Ltd is based in Pietermaritzburg, the capital of KwaZulu-Natal - one of 9 provinces in the Republic of South Africa. As a specialist publisher of educational material, Shuters educational books are used across the southern African region. Shuters is actively involved in the development of CAPS educational material.

Delivery policy

Subject to availability and receipt of payment, orders will be processed within 3 working days and are shipped via Airmail with the South African Post Office.

Return and Refunds Policy

The provision of goods and services by Shuter & Shooter Publishers (Pty) Ltd is subject to availability. In cases of unavailability, Shuter & Shooter Publishers (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee. Request to return books must be made in writing to: The Sales Department Email Address: sales@shuters.co.za Tel: +27 33 846 8721 Fax: +27 33 846 8701 It is our policy whenever possible to replace imperfect books rather than to pass a credit entry for them.

Customer Privacy Policy

Shuter & Shooter Publishers (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.justice.gov.za/paia/paia.htm

Payment Options Accepted

Payment may be made via Visa or MasterCard or by bank transfer into the Shuter & Shooter Publishers (Pty) Ltd bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Shuter & Shooter Publishers (Pty) Ltd via PayGate (Pty) Ltd. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by Shuter & Shooter Publishers (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


Shuter & Shooter Publishers (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Shuter & Shooter Publishers (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 45 Willowton Road, Willowton Pietermaritzburg, 3201.


Shuter & Shooter Publishers (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Shuter & Shooter Publishers (Pty) Ltd based in South Africa with registration number 2002/002530/07.

Contact Details

Managing Director: Mrs Primi Chetty
Postal Address:
P.O.Box 61, Willowton, 3212
Street Address:
45 Willowton Road Pietermaritzburg 3201
Telephone Number:
+27 33 846 8700
Telefax Number: +27 33 846 8701
Email Address: